Frequently Asked Questions

You don’t need to create an account manually on our website. When you place an order, an account will be automatically created for you using the details you provide during checkout. You will receive an email with your account information and instructions on how to set up a password. This allows you to easily track your orders, manage your account, and access other features.

Click on the “Login” link at the top right of the website and enter your email address and password. If you haven’t set a password yet, you can do so using the link provided in your email.

If you’ve forgotten your password, click on the “Forgot Password?” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.

Yes, you can update your account information at any time. Log in to your account, go to the “My Account” section, and update your personal details, shipping address, or other preferences.

To view your order history, log in to your account and go to the “My Orders” section. You will see a list of all your previous orders, including order numbers, dates, and statuses.

To place an order, browse our products, select the items you want, and add them to your cart. Once you’re ready, click on the shopping cart icon, review your items, and proceed to checkout. Follow the instructions to enter your shipping details and payment information, then confirm your order.

Once your order is placed, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact our customer support team for assistance.

If you need to make changes to your order after it has been placed, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, changes may not be possible if the order has already been processed or shipped.

To cancel an order, please contact our customer support team immediately. Cancellations are only possible if the order has not yet been processed or shipped. If the order has already been shipped, you may need to follow our return process.

We accept a variety of payment methods, including Cash on Delivery, Online Payments (Jazzcash, EasyPaisa, Bank Transfer). The available payment methods will be displayed at checkout.

During checkout, you will see a field to enter your discount code or coupon. Simply enter the code and click “Apply” to update your order total. Please note that some codes may have specific terms and conditions.

The delivery charges depend on your city or zone. The exact shipping cost will be calculated and displayed on the checkout page once you enter your shipping details.

It typically takes 1-3 days to process your order. Once processed, delivery usually takes an additional 2-5 days, depending on your location.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website’s “Track Order” page to check the status and location of your shipment.

Please see our detailed Return and Refund Policy at https://easykarao.pk/return-and-refund-policy for more information on how to return items and request refunds.

If you receive a damaged or defective product, please make a video while opening the package. Contact our customer support team with the video proof, and we will guide you through the return process.

Once we receive and verify the returned product, a refund will be processed. The verification process ensures that the product is in its original condition and has not been used.

An unboxing video is required to process returns and refunds for damaged or defective items. This helps us ensure that claims are legitimate and products are returned in the condition received.